1. What are the advantages of purchasing a web
site template?
The major advantage is price. You get a high quality
and professional designs for just $20-$70. You don't have to hire
a web designer or web design studio to give your web site a professional
look. In addition, the time frame to product a web page design
of such quality usually takes 5-15 days for a good designer to
do.
2. What do I receive when I order a template?
After you complete the payment via our secure
form, then you will receive a confirmation email with link(s)
to download .zip(s). The .zip file(s) contains the following:
PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows
users may visit
www.HotScripts.com
or
www.WinZip.com.
Mac users may visit
www.StuffIt.com.
3. In what formats are your templates available?
Web site templates are available in Photoshop
and HTML formats. Fonts are included with Photoshop file. In most
templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver
and Microsoft Frontpage.
4. What am I allowed and not allowed to do with
the templates?
You may:
- Build a web site using the template in any way you like.
You may not:
- Resell or redistribute templates (like we do).
- Claim intellectual or exclusive ownership to any of our
products, modified or unmodified. All products are property
of content providing companies and individuals.
- Make more than one project using the same template (you
have to purchase the same template once more in order to make
another project with the same design)
5. What is the difference between unique and
non-unique purchase?
NON-UNIQUE PURCHASE: Non-exclusive purchase means
that other people can buy the template you have chosen some time
later. UNIQUE PURCHASE:Exclusive purchase guarantees that you
are the last person to buy this template. After an exclusive purchase
occurs the template is being permanently removed from the sales
directory and will never be available to other customers again.
Only you and people who bought the template before you will own
it.
6. Is it reasonable to make unique purchase of
template that was already purchased before?
Yes. Because there is very small chance that you
will find the same design on the net. There are more than 3,000,000,000
web pages online now according to statistics on
www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time
fee without any additional charges. After purchasing you may use
the template as many times as you need for one web site
8. Is it possible for me to pay one price and
have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check.
Is that possible?
Please use MoneyBookers payment option. They accept
payments by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable
goods we do not issue refunds after the product is shipped, which
you are responsible for understanding upon purchasing any article
at our site. Please make sure that you've carefully read 'sources
available' section. We only make exceptions with this rule when
the product appears to be not-as-described on a case by case basis
in agreement of the parties concerned. The deadline for any refund
claim is one week after the delivery date.
11. I ordered a template but haven't received
the download information.
In this case please contact our Billing Department
via
support
chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2 emails from
merchant
Make sure that these charges have different order
IDs. If it is so, contact our billing department.
13. Is it possible to reactivate my download
link if it was deactivated after 3 days?
Yes. Please contact our billing department and
they will reactivate your link.
14. I would like to purchase a template, but
it is not available on the site anymore.
The template has been sold out for exclusive price.
Look for similar templates in our collection!
15. How can I modify a template to suit my particular
web site?
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible
with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
Please check the 'sources available' field in the template preview
window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics
editing package. You can find more info about Photoshop and download
a free trial version at Adobe web site
18. What software do you recommend for making
HTML?
We think that Macromedia Dreamweaver is the best.
19. How can I modify flash portion of the template?
20. When I try to open the flash fla file, I
get an error Unexpected file format.
This means that .fla file is incompatible with
your Flash version. Please install Flash MX to edit this file
or get in touch with our support personnel to have the file converted
to appropriate version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with
Macromedia FlashTM
22. Can I change the pictures on the flash animated
web site and put my own pictures instead?
Yes, you can.
23. What is the best place to find photos/images
for modification of my template?
24. I was wondering if you could give me the
contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts
with contractually obliged designers.
25. Is it possible to use your templates to develop
web sites for my customers?
Yes. It is perfect for designers who want to offer
their customers a high-quality design and also save time and money.
Mind that when you purchase the template with ordinary or exclusive
licence you're entitled to create only one project (one domain
name).
26. Can I put low resolution thumbnails of templates
on my web site for my clients to choose designs?
Yes, of course.
